FAQ

 Zebra Babies FAQ

Faq for silicone Necklaces, amber necklaces, Afterpay, Shipping ect

 

Where are you located?

Zebra Babies is Located in Cranbrook, Townsville, QLD

 

Can I Pick up My Item?

You More then welcome to pick up your item if you are local to Townsville

As we are a home business this is by appointment only

You will be contacted via Phone, Message or Email
(Option at checkout)

 

Payment Options

We Accept Paypal, Credit Card (processed through Stripe), Cash on Pick up or Bank Deposit.

We also Accept Afterpay and Zippay

All these Options you will Find at the Check Out.

 

Shipping

Standard Untrackable Postage Large letter through Australia post priority  ( Up to 12 Business Days) please check Australia Post website for postage times. Cost is $5

Trackable Parcel Post – Parcel Post can take up to 10 business days $7.80 Flat Rate

Express Unfortunately we are out of the express network and next day delivery does not usually apply

This means your parcel will find it quickest way there (2-4 working days)

Cost $10.20

Handling Time – Most* packages are shipped next business day.

This can chage if items are pre orders, are a handmade item needing to be sewn ect.

If delays are expected you will be contacted

 

Free Postage for orders over $50

Depending on size and nature of order, some orders can take from 12 hrs -2 days to be shipped

 

Wholesale and Reseller/stockist Inquires?

Zebra Babies does sell wholesale and we are looking for resellers at the moment.

Our Necklaces are packaged beautifully in hang ready retail bags

We have amazing wholesale discounts for resellers
If you have wholesale questions or would like a Wholesale account, fill out a Wholesale Application Form 

 

We also recommend reading our terms page

 


Silicone Jewellery FAQ

Can I give my silicone necklace to my baby to play with independently ?
No – all  Silicone necklaces are to be worn by adults ONLY or children 3+ and are NOT a toy. Whilst being worn our necklaces are safe for baby to touch. Whilst not all of our jewellery is considered teething jewellery, please rest assured that the silicone is safe and non toxic.

What about your bangles?
Yes – all of our bangles can be chewed on by babies and do not pose a choking hazard, bangles are certificated interdependent teethers

Necklace length?

Necklace length is around 70-85cm depending on design

To shorten pull back clasps and tie a double knot at desired length on both sides evenly,

cut off excess cord and singe cord ends to seal to ensure no fraying of cord

Junior Range?

All our junior silicone necklace are designed for ages 3+

Our necklaces are great for children with ADHD, ADD, Autism and sensory disorders.

While our silicone can be mouthed, we recommend checking regularly for damage and faults

What is your silicone Products made of?

100% Safe food grade Silicone
100% Non Toxic,
BPA Free, Lead Free,
Cadmium Free,
Phthalates Free,

We source our silicone from reputable manufacturers and suppliers directly

Our silicone beads and teethers  has been tested for chemicals and meets the Australian toy standard.

 

Does Zebra Babies Make all the silicone necklaces?

Yes. Every single necklace is made by myself, All necklaces are make in a clean environment with clean hands and packaged.

all necklaces are singed on the ends of the cord to ensure no loose cord frays and then quality checked and packaged.

 

Can I custom order necklaces?

If you don’t see a Necklace design you like?
Have one in mind or a picture?
I can custom make you a necklace
Email zebrababies@outlook.com
or use contact page

 

Dishwasher Safe? Cleaning?

Zebra Babies Silicone Products are dishwasher safe (top rack only)
Personally I do not recommend this due the the harsh nature of the dishwasher.
washing under warm water with mild soap rinse thoroughly and hang to dry
Silicone does not mould or carry bacteria if used correctly. Always wash before wear.

 

Safety is our Number 1 concern when it come to our products. 

Most of our products are handmade by myself, when making our necklaces and dummy clips as well as our other products quality top priority, all our items are check for quality before being packaged and sent out. Items are to be used as instructed as per packaging, not following these instruction could result in injury or worst. PLEASE READ ALL PACKAGING

 

Silicone jewellery was formerly called ” teething necklace, silicone teething necklace or teething jewellery “. This is no longer allowed due to the ACCC and safety guidlines.

Warning

Necklaces are for Adults and Children over the age of 3 ONLY

NEVER put necklace around baby neck
NEVER leave baby alone with necklaces or teething toys
ALWAYS check your necklace for faults before each use
IN the result your necklace breaks throw all pieces in
the bin as small pieces pose a chocking risk to small children

 


Amber FAQ

 

What age can my baby begin to wear an Amber Teething Necklace?

We suggest that bubs can begin to wear an amber necklace from 12 weeks of age. For premature bubs, we go off their adjusted age.

 

Are Amber Teething Necklaces comfortable for babies to wear?

Necklaces are light in weight. Baltic Amber is not actually a stone, it’s a fossilised resin and therefore not cold to touch. Most babies don’t even know they are there.

 

What will happen if my baby chews on it?

Amber Necklaces are designed to sit comfortably on babies collar bone but not long enough to reach over their chin and into their mouth. Amber Jewellery is designed to be worn and not chewed on or placed inside the mouth. The easiest solution is to quickly tuck the necklace under their clothing. It is likely that baby will ignore it. If not, just remove it for another day.

 

What size necklace should I get for my baby?

All Amber Necklaces should be between 32 – 33cm long. This is the ideal length for most babies aged 12 weeks right up to 3 years old. Teething Necklace should not be long enough that baby can pull it over their chin and into their mouth. If this is the case, baby might be a bit young and possibly try again in 6 weeks time.

 

Can my baby wear an Amber Necklace during sleep times?

Any product that contains small parts including amber teething jewellery should be removed whenever the child is without supervision including sleep times

 

Are Necklaces safe?

All has been made using the highest quality materials however babies and children should be supervised whilst wearing any kind of jewellery with small inclusions. All of our amber jewellery have individually knotted beads so that in the unlikely case it comes apart only one bead may fall off. Each is fitted with a traditional plastic clasp designed to release if excessive pressure is applied to the joint. As with all products around the home that are small enough to be swallowed, extra special care must be taken for children under 3 as they pose a CHOKING HAZARD.

 

Can my baby wear it in the bath or swimming?

We recommend that all amber products be removed while bathing or swimming as prolonged exposure to water may weaken the thread.

 

Do you recommend a necklace or bracelet?

We suggest a necklace for teething babies although the bracelets are still a suitable and common alternative. Necklaces have more beads than bracelets and therefore have a slightly larger amount of Baltic amber.

 

What colour should I buy? 

We stock a great range of colours to suit each baby. The lighter shades tend to be bought for the girls whereas the darker shades for the boys. The mixed ones are popular choice for baby shower presents if the sex of the baby is unknown. Every amber necklace is unique and may vary slightly from the images online due to the product being in it’s natural form.

 

Will I receive a Certificate of Authenticity?

An Authenticity Cards are enclosed with every order.

 

How long should my amber jewellery last?

Each teething necklace or bracelet is specifically designed for use by infants. With the right care, it may become a treasured heirloom to pass down to loved ones.

Checking for faults and imperfection regularly is recommended

 

How do I care for my amber beads?

You may occasionally hand wash it in mild soapy water, rinse in fresh water and allow to air dry. Do not use harsh cleaners. You may polish your amber beads with a small amount of olive oil to retain their original shine. As they are not designed for chewing, sterilisation should not be necessary.

 

Can boys and girls wear them?

Absolutely, both boys and girls (equally) wear baltic amber jewellery

 


Afterpay FAQ

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How does Afterpay work?

We offer simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments every fortnight. Simply shop with our store and choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!
After you check out, the goods will be shipped to you by the merchant. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise your payments will automatically deduct the instalments from your debit or credit card every fortnight.
 

 

Who can use Afterpay?

Afterpay is available to all people who:

  • Live in Australia
  • Are at least 18 years old;
  • Are capable of entering into a legally binding contract;
  • Have a valid and verifiable email address and mobile number; and
  • Use an Australian credit or debit card to make the purchase.We do not require you to fill out a credit application form!

 

Is there a cost to use Afterpay?

Afterpay does not charge a fee to consumers when purchasing. The only fees applied to consumers are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method.

MORE afterpay info  here

 
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