Zebra Babies FAQ
Faq for silicone Necklaces, amber necklaces, Afterpay, Shipping ect
Where are you located?
Zebra Babies is Located in Cranbrook, Townsville, QLD
Can I Pick up My Item?
You More then welcome to pick up your item if you are local to Townsville
As we are a home business this is by appointment only
Weekdays between 9am and 5pm
You will be contacted via Phone, Message or Email
(Pick Up Option at checkout)
We Accept Paypal, Credit Card (processed through Stripe), Cash on Pick up or Bank Deposit.
We also Accept Afterpay and Zippay
All these Options you will Find at the Check Out.
We are a ready to ship handmade website. All items that are listed in stock are made and ready to ship. This does not apply to our pre order items.
We use a combination of Australia Post and Sendle
Parcel Post with tracking – Parcel Post can take up to 10 business days $7.90 Flat Rate on all parcels
Express – Unfortunately we are out of the express network and next day delivery does not usually apply
This means your parcel will find it quickest way there (2-4 working days) – Cost $10.80 PLEASE CHECK AU POST WEBSITE FOR DELIVERY EST TIMES
Handling Time – Most packages are shipped next business day. All orders placed after 12 pm on a Friday will not be shipped until Monday
This can change if items are pre orders, are a handmade item needing to be sewn ect.
If delays are expected you will be contacted
Free Postage for orders over $50
Wholesale and Reseller/stockist Inquires?
If you would like to before a stockist of Zebra Babies products please contact us via email
Our Necklaces are packaged beautifully in hang ready retail bags
Our Amber is also packaged in beautiful packages
We have amazing wholesale discounts for stockist
If you have wholesale questions or would like a Wholesale account, fill out a Wholesale Application Form
We also recommend reading our terms page
Silicone Jewellery FAQ
Can I give my silicone necklace to my baby to play with independently ?
No – all Silicone necklaces are to be worn by adults ONLY or children 3+ and are NOT a toy. Whilst being worn our necklaces are safe for baby to touch. Whilst not all of our jewellery is considered teething jewellery, please rest assured that the silicone is safe and non toxic.
What about your bangles?
Yes – all of our bangles can be chewed on by babies and do not pose a choking hazard, bangles are certificated interdependent teethers
Necklace length is around 70-85cm depending on design
To shorten pull back clasps and tie a double knot at desired length on both sides evenly,
cut off excess cord and singe cord ends to seal to ensure no fraying of cord
All our junior silicone necklace are designed for ages 3+
Our necklaces are great for children with ADHD, ADD, Autism and sensory disorders.
While our silicone can be mouthed, we recommend checking regularly for damage and faults
What is your silicone Products made of?
100% Safe food grade Silicone
100% Non Toxic,
BPA Free, Lead Free,
We source our silicone from reputable manufacturers and suppliers directly
Our silicone beads and teethers has been tested for chemicals and meets the Australian toy standard.
Does Zebra Babies Make all the silicone necklaces?
Yes. Every single necklace is made by myself, All necklaces are make in a clean environment with clean hands and packaged.
all necklaces are singed on the ends of the cord to ensure no loose cord frays and then quality checked and packaged.
Can I custom order necklaces?
If you don’t see a Necklace design you like?
Have one in mind or a picture?
I can custom make you a necklace
or use contact page
Dishwasher Safe? Cleaning?
Zebra Babies Silicone Products are dishwasher safe (top rack only)
Personally I do not recommend this due the the harsh nature of the dishwasher.
washing under warm water with mild soap rinse thoroughly and hang to dry
Silicone does not mould or carry bacteria if used correctly. Always wash before wear.
Safety is our Number 1 concern when it come to our products.
Most of our products are handmade by myself, when making our necklaces and dummy clips as well as our other products quality top priority, all our items are check for quality before being packaged and sent out. Items are to be used as instructed as per packaging, not following these instruction could result in injury or worst. PLEASE READ ALL PACKAGING
Silicone jewellery was formerly called ” teething necklace, silicone teething necklace or teething jewellery “. This is no longer allowed due to the ACCC and safety guidlines.
Necklaces are for Adults and Children over the age of 3 ONLY
NEVER put necklace around baby neck
NEVER leave baby alone with necklaces or teething toys
ALWAYS check your necklace for faults before each use
IN the result your necklace breaks throw all pieces in
the bin as small pieces pose a chocking risk to small children
As per Accc, silicone jewellery can no longer be referred to as a ” Teething Necklace or Silicone Teething Necklace ”
How does Afterpay work?
After you check out, the goods will be shipped to you by the merchant. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise your payments will automatically deduct the instalments from your debit or credit card every fortnight.
Who can use Afterpay?
Afterpay is available to all people who:
- Live in Australia
- Are at least 18 years old;
- Are capable of entering into a legally binding contract;
- Have a valid and verifiable email address and mobile number; and
- Use an Australian credit or debit card to make the purchase.We do not require you to fill out a credit application form!
Is there a cost to use Afterpay?
Afterpay does not charge a fee to consumers when purchasing. The only fees applied to consumers are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method.
MORE afterpay info here